You have the right to cancel your order within 30 days without giving any reason.
The period for cancellation of an order is 30 days from the date on which you receive the goods or a third party designated by you, who is not the carrier, takes possession of the delivered product.
In order to exercise your right of withdrawal, you must inform us of your decision in a clear statement.
You can inform us of your decision by e-mail [email protected].
No refund. The exchange is done in the form of a credit to be used on the store and will be sent to you at the latest 30 days from the day of receipt of the returned goods.
Conditions of return
In order for goods to be returned, please ensure that:
- The goods were purchased within the last 30 days
- The goods are in their original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which by their nature cannot be returned, for example goods which deteriorate rapidly or have passed their expiration date.
- The supply of goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery.
- The supply of goods which, after delivery, are inseparably mixed with other articles.
We reserve the right to refuse the return of any goods that do not meet the above conditions for return, at our sole discretion.
Return of Goods
You are responsible for the cost and risk of returning goods. You must send the goods to the following address
715 Godin Street, Verdun, QC H4H2B4
We cannot be held responsible for damaged or lost goods during the return. Therefore, we recommend that you use an insured and tracked postal service. We are unable to issue a refund without actual receipt of the goods or proof of receipt of the return.
Gifts
If the merchandise was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the merchandise was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you later, we will send the refund to the gift giver.
How to contact us
If you have any questions about our returns and refunds policy, please contact us by email at [email protected].